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FAQ

How long will my order take to deliver? How do I check stock on an item?
How much does delivery cost? How do I return an item?
Where can I find your terms and conditions page? Can I place an order over the telephone?
What payment methods do you accept? Do I need to register or login to place an order?
Can you ship to an address other than the one to which my card is registered? Is it safe to buy from memory-express.co.uk?
Can I buy on credit?  


How long will my order take to deliver?

Typically we deliver stock items within two to three days. Items that need to be ordered from our suppliers will take longer. If your item is out of stock, we will let you know.

How do I check stock on an item?

You can safely presume that any memory item will be in stock. For non-memory items, there is normally a red “Check Stock” button next to the FastFind code. Clicking this will tell you how many we have and suggest alternatives if the product is out of stock. If no “Check Stock” button is shown this means the item is for special order – please contact us to check how long it will take to come in.

 

How much does delivery cost?

Please see our delivery charges page, where you'll find full details of the charges for different types of products.

How do I return an item?

Please see our returns policy page where you'll be able to find everything you need to know. Please note that different terms apply to business and home users.

Where can I find your terms and conditions page?

Here!

Can I place an order over the telephone?

We only accept credit card orders over the internet for both our and your security. If you are a managed account, you may continue to contact your account manager in the normal way.

 

What payment methods do you accept?

We take orders through two payment providers – RBS Worldpay and Google Checkout, allowing us to accept all major credit and debit cards except American Express.

 

Do I need to register or login to place an order?

No – you don’t! If you are a business and wish to place regular orders with us, it is however, worth registering as we can retain your address details.

 

Can you ship to an address other than the one to which my card is registered?

If you are a home user, no, unfortunately we can’t, due to restrictions placed on us by the credit card companies. If you are a business, please contact us.

 

Is it safe to buy from memory-express.co.uk?

Categorically yes! Our payment pages are secured using the latest EV-SSL technology, ensuring that all communications are safe. If you have one of the latest browsers you will see the address bar turn green when you proceed to our secure pages. You are also dealing with a respected company established since 1993, so you can rest assured you are in safe hands.

Can I buy on credit?

Memory Express can offer 30 day terms to qualified business and public sector accounts, subject to status. Please register for a business account. Education and government buyers may fax purchase orders to 020 8961 2229.

Safe and Secure

Memory Express is certified secure by Comodo, the world's leading authority on web security

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Quick Delivery

delivery We can often deliver overnight for existing account customers.

Any Questions?

delivery We're always happy to help - you can call us on 020 8453 9700 or email sales@memory-express.co.uk

 
 

NB You do not need to log in or register to place an order. Logins are to our corporate purchasing system and for those customers with existing terms.

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Valid XHTML 1.0 Strict Valid CSS! Copyright © 2005-2012 Memory Express Ltd. All rights reserved. Errors and Omissions excepted. All pricing excludes VAT unless otherwise stated. Please read our terms and conditions, returns and privacy policies for more information. Some product information © 2012 Openrange Ltd or © 2012 IceCat BV and is provided in good faith. All trademarks acknowledged.